What is The Ring?
The Ring is a smart wearable device developed by Many Touches, designed to integrate with various partner systems such as access control, payments, and loyalty. It replaces traditional cards and keys with a single, secure gesture.
How can I measure my ring size?
Our app provides two methods for measuring your ring size: 1. If you already have any type of ring, and it fits well: ● Open our app and open Ring Size Guide. ● Select With Ring tab. ● Place your ring on circular line displayed on screen. ● Adjust circular line to match the size of your ring. ● Get your ring size. 2. If you don't have a ring that fits well: ● Wrap a piece of string or paper around the base of your finger where you would like to wear your ring. ● Mark the point where the ends meet. ● Open our app and open Ring Size Guide. ● Select Without Ring tab. ● Measure the length using the ruler provided in our app. ● Get your ring size.
The Ring Size Guide feature is available on our app.
Download it now at
Download it now at
Or get your ring size here
What should I do if The Ring is not working properly?
First, please check if the reader is active and supports contactless technology. If the issue persists: ● Payment issues: Please contact your issuing bank for support. ● Access control issues: Please contact your building management office or the Many Touches support team via Zalo OA.
Are there any additional fees charged while using the ring compared to a normal bank card?
Many Touches does not charge an additional fee for making payments with The Ring. Any fees, limits, or transaction conditions associated with the linked card are determined by the issuing bank.
Can I use The Ring for payment abroad?
For payment, The Ring can be used at locations that accept contactless payments supported by your issuing bank and card network. International usage and applicable fees are subject to your bank's policies. For access control, The Ring can only be used at locations with compatible systems that have been integrated with Many Touches or the relevant partner.
Can The Ring be returned or exchanged?
Return and exchange conditions may vary depending on the issuing partner or program. For The Ring issued under the VIB program, an exchange request must be submitted within 7 days from the date you receive The Ring. A free exchange applies when the delivered size, color, or model does not match the customer's registered information. If the correct size was delivered but the customer requests another size for personal reasons, the applicable exchange fee is subject to VIB's prevailing policy. Please contact VIB for confirmation before requesting an exchange.
What should I do if I lose The Ring?
Take action as soon as possible: ● Payment: Contact your issuing bank to lock or deactivate the card linked to The Ring. For VIB customers, locking or deactivating the linked VIB card will also deactivate The Ring for payment. ● Access control: Contact your building management or the responsible access partner to deactivate the relevant access permissions. Replacement options depend on the policy of the issuing bank or partner.
Is The Ring waterproof?
Yes. The Ring is designed with water resistance for everyday use in accordance with the manufacturer's specifications. Please follow the recommended usage and care instructions to maintain product performance.
Does The Ring require charging?
No. The Ring is battery-free and does not require charging. It operates through compatible contactless readers during supported interactions.
How can I contact Many Touches for assistance?
You can reach us via these methods: - Hotline: 1800 556 841 - Email: contact@manytouches.com - Fanpage: Messenger For payment-related issues, please contact your issuing bank directly for faster assistance.
How is customer information protected when using The Ring?
Customer information related to The Ring is handled and protected in accordance with the privacy and personal data protection policies of the relevant issuing partner and Many Touches. Information is only exchanged and used where necessary to operate the program, support The Ring, process warranty or exchange requests, and handle related customer inquiries.
